Return and Refund Policy

At MyMudFlaps.com, the majority of our products are custom-made and personalised specifically for each customer. This includes products manufactured to customer-supplied dimensions and products featuring custom logos, artwork, wording, colours or other personalised specifications.

Please read the following policy carefully before placing an order.

Custom and Personalised Products

Because custom and personalised products are made specifically to your requirements, they generally cannot be returned or refunded simply because you have changed your mind.

This includes products manufactured according to:

• dimensions supplied or approved by you;

• artwork or logos supplied by you;

• an artwork proof approved by you;

• wording, colours or design instructions approved by you; or

• other custom specifications requested by you.

This does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Artwork Approval

Before production, you will have the opportunity to review and approve your artwork proof.

Please check your proof carefully, including spelling, wording, logos, layout, colours and other design details.

Once you approve the final artwork and payment is received, your order may enter production.

Once production has begun, we may not be able to cancel or alter the order.

Customer-Supplied Measurements

Customers are responsible for ensuring that the dimensions supplied when placing an order are correct and suitable for their intended application.

If we manufacture the product correctly according to the dimensions supplied or approved by you, we cannot normally offer a refund or replacement because the measurements supplied were incorrect.

If you are unsure about your measurements, please contact us before approving your order.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, is faulty, or has been manufactured differently from the approved design or agreed specifications, please contact us as soon as reasonably possible at info@mymudflaps.com.

Please include:

• your name and order number;

• a description of the problem; and

• clear photographs showing the issue where appropriate.

We will review the issue and, where the product is confirmed to be faulty, damaged or incorrectly manufactured, provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.

Damage During Delivery

If your order appears to have been damaged during delivery, please contact us as soon as possible after receiving it.

Photographs of the packaging and damaged product may be required so that we can investigate the issue with the delivery provider.

Cancellations

If you wish to cancel or change an order, please contact us immediately.

Where production has not yet begun, we will make reasonable efforts to accommodate your request.

Once a custom or personalised product has entered production, cancellation may no longer be possible because materials and production work have already been committed specifically to your order.

Refunds

Where a refund is agreed, it will normally be issued to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Returns

Please do not return a product without contacting us first.

If a return is required, we will provide instructions on how and where the product should be returned.

Products returned without prior agreement may not be accepted.

Where goods are faulty or otherwise do not conform to the contract and the customer is legally entitled to a return, applicable return costs will be handled in accordance with the customer's statutory rights.

Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights you have under Irish or European Union consumer protection law.

The exclusions relating to change-of-mind returns for custom and personalised products do not affect your legal rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

Contact Us

For questions about returns, refunds, cancellations or problems with an order, please contact:

MyMudFlaps.com
Email: info@mymudflaps.com